Shipping policy

    • Our online boutique delivers internationally. We are working with DHL. 

    • CALLBAC offers fixed delivery fee on all orders. Please note that shipping cost will be applied to your order at checkout.

    • All prices are tax included. Custom fees may applied due to your country. Custom fees belong to the customer. 

    • Once your order is shipped, you will receive a confirmation e-mail with the tracking number. 

    • If you haven’t received your order, we kindly invite you to open a claim to DHL with your tracking number and contact our customer service at

      Please kindly note that any claim regarding the delivery must be submitted in 14 working* days following the delivery of the parcel

      *After this period, we are not able to claim any lost orders.